We operate a total online triage system. All appointments requests should now be submitted via our online triage system – please CLICK HERE to submit a request. Our online consultation service will let you request treatment, advice, sick notes, GP letters, recent test results and more.
All forms submitted in working hours will be reviewed by a clinician on the day and responded to within 3 working days. If the doctor considers your request to be more urgent, you will be contacted on the day.
Our aim is to respond to all queries on the day wherever possible.
If you do not have access to the internet or you are unable to complete the triage form, please call our reception team who will be happy to assist you to complete the form, or can complete the form for you.
How does the system work?
All submitted triage forms are reviewed by a clinician who will contact you either by phone call or text message. If the doctor needs to examine you, they will arrange a time for you to come into the practice (usually on the day).
Once you have submitted a request, please keep your phone with you as you can expect a call. If you miss the call, the doctor will try again. Please note on the triage form any times that you are unable to take a call.
Patients can request medical advice by contacting the practice on 01695 317210 between 8am and 6:30pm Monday to Friday and completing a Medical Triage Request. Every request will be Triaged by a doctor and allocated an appropriate clinician.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Please make one Medical Advice Request for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Appointments
Clinic times
These appointments are a guideline for patients, but are subject to change.
| Women’s Health Clinic | Tuesday 4:30pm – 6:00pm by pre-bookable appointment only and agreed by a GP |
| Minor Surgery Clinic | Friday 10:00am – 11:30am by pre-bookable appointment only and agreed by a GP |
| Childhood Vaccinations (Baby Clinic) | Tuesday 10:30 – 12:00 by pre-bookable appointment only |
| First Contact Physiotherapist | Monday & Friday 8:30am – 4:30pm by pre-bookable appointment only |
| Joint Injection Clinic | Thursday 15:50 – 16:30 by pre-bookable appointment only and agreed by a GP |
Consulting times
| Monday | AM | PM |
| Dr Saunders | 8:30 – 12:00 | 2:30 – 4:30 |
| Dr Gregory – County Road Surgery | 9:30 – 12:30 | 3:00 – 5:00 |
| Dr Hooson | 8:30 – 12:00 | 2:00 – 4:30 |
| Roxanne Gore ANP | 8:30 – 12.00 | 1:15 – 4:30 |
| Abdel First contact Physiotherapist | 8.30 – 12.30 (Remote) | 1.00 – 4.30 |
| Tuesday | AM | PM |
| Dr Saunders | 8:30 – 12:00 | 3:30 – 4:00 |
| Womens Health Clinic | 4:30 – 5:30 | |
| Dr Hooson (County Road Surgery) | 8:00 – 11:00 | |
| Dr Roper | 8:30 – 12:00 | 2:00 – 4:00 |
| Dr Billington | 1:30 – 4:00 (County Road Surgery) | |
| Roxanne Gore ANP | 8:30 – 12.00 | 1:15 – 4:30 |
| Wednesday | AM | PM |
| Dr Billington | 9:00 – 11:30 | 2:30 – 5:00 |
| Dr Hooson | 8:30 – 11:30 | 3:00 – 5:00 |
| Dr Roper (County Road Surgery) | 8:30 – 11:30 | 2:00 – 3:30 |
| Roxanne Gore ANP | 8:30 – 12.00 | 1:15 – 4:30 |
| Thursday | AM | PM |
| Dr Saunders | 8:30 – 12:00 | 2:30 – 4:30 |
| Dr Gregory | 8:30 – 11:30 | 3:00 – 4:30 |
| Dr Roper (County Road Surgery) | 8:00 – 12:00 | 2:00 – 4:00 |
| Dr Billington | 9:00 – 12:40 | 2:00 – 4:00 |
| Roxanne Gore ANP | 8:30 – 12.00 | 1:15 – 4:30 |
| Friday | AM | PM |
| Dr Saunders | 8:30 – 12:00 | 2:30 – 4:30 |
| Dr Gregory | 8:30 – 11:30 | 3:00 – 5:00 |
| Dr Hooson (County Road Surgery) | 8:30 – 11:30 | 3:30 – 5:00 |
| Roxanne Gore ANP | 8:30 – 12:15 | 1:15 – 4:15 |
Telephone consultations
The practice offers pre-bookable and same day telephone consultations
Urgent
There are a number of same day appointments available for urgent cases only. Urgent same day appointments are booked with an allocated GP, please note that unfortunately we are unable to book same day appointments with your Doctor of choice.
Additional information
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Practice Nurse – Clinics
Our Practice Nurses Trish and Linda, are available Monday to Friday by appointment. Many services are offered including-
| Well person clinics | Coronary Disease Management |
| Dietary advice | COPD Management |
| Cervical screening | Diabetic screening |
| Asthma Management | NHS Health Checks |
| Follow up Family Planning | HRT Reviews |
| Flu Vaccinations | Shingles Vaccinations |
| Holiday Vaccinations/Travel Advice | Health checks for the over 75’s |
Our nurses also assist with Minor Surgery clinics, and can offer advice on minor ailments. They will also take phone calls from patients during the working day