The Practice is registered with CQC. The aim of CQC is to ensure that patients can expect all health and adult social care services to meet essential standards of quality. As part of this the CQC will occasionally undertake inspections at the Practice. As part of inspection, the CQC Representative will talk to patients as well as the Practice Team to gather information. To support this they may also access documents and records, including patient information.
NHS England and the Care Quality Commission commit to a common purpose to improve outcomes for patients.
The Practice received an overall rating of outstanding.
“Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:“It is clear that Parkgate Surgery was providing an outstanding level of care to its patients. The staff were working hard to continually improve the quality of its service and provide people with consistently high quality care and treatment.
“The practice was clearly well thought of by its patients. It was impressive to see commitment by the team in reducing hospital admissions and treating people in the community. It is a real asset to the people living in this part of Lancashire.”
“This is a great example of what outstanding care looks like.”
NHS England and the Care Quality Commission (CQC) are committed to working together to deliver the statutory duty set out in the Health and Social Care Act 2012 to co-operate and to deliver their common purpose, which is to improve outcomes for patients.
The Partnership Agreement aims to foster a culture in which there is support, challenge, engagement, openness and co-ordination at all levels.
The agreement formalises existing close working between the CQC and NHS England, embedding a shared commitment to work together to achieve three priorities that will facilitate improved outcomes for patients.
NHS England and CQC will:
- Agree an information exchange protocol to share information and intelligence about the quality of care to spot potential problems early and manage risk
- Implement the mechanisms proposed by the National Quality Board (NQB) in their document ‘Quality in the new Health System: Maintaining and Improving Quality from April 2013 (January 2013)’, on how the healthcare system should prevent, identify and respond to serious failures in quality.
- Set the tone for ways of working nationally, locally and in the wider landscape of our organisations and strategic partners in healthcare.
- The agreement between NHS England and CQC cements joint working at national level and sets out the values and behaviours we want to demonstrate through effective joint working.