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What to do when we are closed

Out of Hours Emergencies

Call 111 when it's less urgent than 999

When the practice is closed, after 6:30pm Monday to Friday, Weekends and Bank Holidays, there is an out of hours emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.  

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist. The 111 service is in operation 24 hours a day, 365 days a year.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Mental Health

To support West Lancashire residents to look after their mental health during the pandemic a range of mental health resources are available for all ages from children and young people, to adults. To find out more follow the links below or make a call.

NHS.UK

If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies.

Mental Health Urgent Response Line

An all-ages 24/7 mental health crisis response line is available on 0800 953 0110 – this service is operated by trained mental health professionals who will offer help, advice, mental health assessments, referrals and access to the Lancashire and South Cumbria Foundation Trust’s wider mental health services.