CQC Report : Outstanding

The Practice was inspected by CQC on 11th February 2016. The Practice received an overall rating of outstanding. See Full report.

 "Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:“It is clear that Parkgate Surgery was providing an outstanding level of care to its patients. The staff were working hard to continually improve the quality of its service and provide people with consistently high quality care and treatment.

“The practice was clearly well thought of by its patients. It was impressive to see commitment by the team in reducing hospital admissions and treating people in the community. It is a real asset to the people living in this part of Lancashire."

“This is a great example of what outstanding care looks like.”

Patient Information on Plans to Collect Anonymous Fit Note Data

Patient Information on Plans to Collect Anonymous Fit Note Data

From January the Department for Work and Pensions will be carrying out anonymous data extractions on fit notes (also known as Statement of Fitness for Work) issued In England. They will then publish this information in the spring of 2016. For more information on this data extraction please click on the link below.

Patient Information on Plans for Collecting Anonymous Fit Note Data 

Friends and Family Test

Would you recommend us to friends and family?

Please complete and return the attached Friends and Family Test form

View our Friends and Family Test August 2016

Practice Survey

See our latest Annual Patient Survey results and Action Plan

Parkgate Newsletter

See our latest Practice Newsletter - Autumn 2016

Parkgate Surgery Virtual Patient Participation Group 

If you would like to have a say in the way the Practice operates and be involved in our future plans and decisions please complete and return the PPG form ,also available at reception, and provide us with your email address, to join our online patient participation group.

Practice Boundary

A detailed map of our Practice Boundary can be obtained from the surgery. This shows Ormskirk and the surrounding areas that we cover.

Should you move out of this area, you will be asked to register with another practice.


To register as a patient, we ask that you complete the practice registration form , available from the Surgery(or the link above)  be handed in to the surgery along with the new patient questionnaire, in time for details of medication and previous health problems to be computerised prior to attendance at surgery.

Although your registration will be in the practice name you may request to see the Doctor of your choice.

You will also be asked to attend for a registration medical with our Practice Nurse.

Named GP for all patients

From 1st April 2015, all patients have been allocated a named GP.

Please ask at reception for details of your named GP.

This does not affect the normal booking of appointments with your choice of GP. You can book to see any GP at your request.

Zero Tolerance

The practice upholds a Zero Tolerance Policy - Violent or abusive patients will not be seen at the surgery but will be offered an appointment to be seen at the hospital or Police Station.

Freedom of Information

Under the Freedom of information Act, information held at the surgery may be passed to a third party such as Hospitals, Social Services or Health Authority. This is always done confidentially, or by removing your identifying details when they are not essential.

Everyone working within the N.H.S. has a legal duty to maintain the highest level of confidentiality about patient information.

If at any time you would like to discuss how we use your information you can always speak to our Practice Manager.

Sharing of Care Record

There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. The Practice also participates in the local West Lancs shared care record.

Your information will be extracted from practices such as ours and held on central NHS databases.

When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Unless you actively opt out your record will be automatically uploaded to the Central NHS Computer System.

National Care Data

The HSCIC has powers to extract personal confidential data. This information is used to ensure there is more rounded information available to citizens, patients, clinicians and research and the people that plan health and care services, the aim is to improve the quality of care for all. If you would like more detail about this please visit www.nhs.uk/caredata

If you choose to opt out, please contact the surgery.

Disabled Access

Our patient areas are on ground level so getting into and out of the surgery building should be quite easy, but if you are in any difficulties please ring the doorbell or ask at Reception and a member of staff will be happy to help.

A hearing loop is also available on Reception and we also have access to Language Line for patients who require help with translation.

Complaints / Comments

We do have an in house complaints procedure, should you have a problem relating to the practice. Our Practice Manager will be pleased to help you. She will also welcome any comments or criticisms. Please find attached our Practice Complaints Procedure leaflet.

GP Net Earnings

NHS England requires that the net earnings of doctors engaged in the practice is publicised. Click here to download our GP net earnings report