Friends and Family Test

Would you recommend us to friends and family?

Please complete and return the attached Friends and Family Test form

 

Practice Survey

See our latest practice survey results and action plan.

 

Parkgate Surgery Virtual Patient Participation Group 

 

If you would like to have a say in the way the Practice operates and be involved in our future plans and decisions please complete and return the PPG form ,also available at reception, and provide us with your email address, to join our online patient participation group.

 

 

Practice Boundary

A detailed map of our Practice Boundary can be obtained from the surgery. This shows Ormskirk and the surrounding areas that we cover.

Should you move out of this area, you will be asked to register with another practice.

 

Registration

To register as a patient, we ask that you complete the practice registration form , available from the Surgery(or the link above)  be handed in to the surgery along with the new patient questionnaire, in time for details of medication and previous health problems to be computerised prior to attendance at surgery.

Although your registration will be in the practice name you may request to see the Doctor of your choice.

You will also be asked to attend for a registration medical with our Practice Nurse.

 

Named GP for Over 75s

From 1st April 2014, everyone aged 75 and over is entitled to have a named GP to oversee their care.

Please note that it is not always possible to see your named GP if you require an urgent appointment but routine appointments are always available to book up to 6 weeks in advance if you would like to discuss your care with your named GP.

If you are not sure who your named GP is or would like to change your named GP please speak to our reception team.

 

Zero Tolerance

The practice upholds a Zero Tolerance Policy - Violent or abusive patients will not be seen at the surgery but will be offered an appointment to be seen at the hospital or Police Station.

 

Freedom of Information

Under the Freedom of information Act, information held at the surgery may be passed to a third party such as Hospitals, Social Services or Health Authority. This is always done confidentially, or by removing your identifying details when they are not essential.

Everyone working within the N.H.S. has a legal duty to maintain the highest level of confidentiality about patient information.

If at any time you would like to discuss how we use your information you can always speak to our Practice Manager.

 

Sharing of Care Record

There is a Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies. The Practice also participates in the local West Lancs shared care record.

Your information will be extracted from practices such as ours and held on central NHS databases.

When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Unless you actively opt out your record will be automatically uploaded to the Central NHS Computer System.

 

National Care Data

The HSCIC has powers to extract personal confidential data. This information is used to ensure there is more rounded information available to citizens, patients, clinicians and research and the people that plan health and care services, the aim is to improve the quality of care for all. If you would like more detail about this please visit www.nhs.uk/caredata

If you choose to opt out, please contact the surgery.

 

Disabled Access

The building has been inspected by Access Matters and their recommendations have been complied with.

 

Complaints / Comments

We do have an in house complaints procedure, should you have a problem relating to the practice. Our Practice Manager will be pleased to help you. She will also welcome any comments or criticisms.